How do I make a deposit?

Follow these steps to make a deposit:Click on the Store icon in the bottom left corner or the "+" icon in the top right-hand corner, right n...

How can I change my payment method?

You can change your payment method at any time. To do that, click on the shop icon or the cash balance icon in the top right corner. Then, c...

How will the charge appear on my statement?

When you make a deposit in one of our game, you will one of the following on your statement:“Solitaire Royale” or “Lucky Day”

How do I make a withdrawal?

When submitting a withdrawal request, the amount you requested will be deducted from your current balance, and all Bonus Cash remaining in y...

Why didn't I receive my withdrawal yet?

A couple of things to keep in mind when submitting a withdrawal request:Withdrawals may be processed as refunds of your original deposits ba...

How long does it take to get my withdrawal?

Withdrawal requests are usually processed within 2-14 business days but can take up to 5 business days to appear in your account, depending ...

Is my bonus cash forfeited when I make a withdrawal?

Yes, all Bonus Cash in your account is forfeited from your account balance once a withdrawal is made. You will be informed about that before...

There is an issue with one of my payments

If you are having any issues with your payments, need a refund, or if something didn't go properly with one of your deposits, please submit ...

What happened to my Bonus Cash?

When you make a withdrawal, no matter the amount, all Bonus Cash remaining in your wallet will be deducted from your account. You will be no...

A deposit was made on my account by mistake

If a deposit was made on your account by mistake, simply withdraw the funds you deposited.